Return is defined as the action of giving back the item purchased by the User on the Gramophone Website/App. Following situations may arise:
Item was defective
Item was damaged during the Shipping
Products was / were missing
Wrong item was sent
Return could also result in a refund of money in most of the cases.
We encourage the Buyer to review the listing before making the purchase decision.
Buyer needs to raise the return request within the return period applicable to the respective product. Once Buyer has raised a return request by contacting us on Our Toll Free Number,
On certain select days as specified by Gramophone, separate policies may be applicable. For returning products, the following parameters needs to be ensured by the Buyer:
Seeds: Should be “New” and returned with original packaging
Crop Protection/Nutrition Products: Should be “New” and returned with original packaging
Bottled Products: Should be “New & Unopened”
Hardware Products: Should be “New” and returned with original packaging
If the product being returned is not in accordance with the above parameters, then the user shall not be entitled to any refund of money.
Replacement is the action or process of replacing something in place of another. A Buyer can request for replacement whenever he is not happy with the item, reason being Damaged in shipping, Defective item, Item(s) missing, wrong item shipped and the like.
Buyer needs to raise the replacement request within the return period applicable to the respective product. Once Buyer has raised a replacement request by contacting Us on the Toll Free Number provided on the Website/App. Once the replacement request has been raised, the following steps shall be followed: Buyer is asked for “Reason for Return”. Among others, the following are the leading reasons:
Shipping was damaged
Item was defective
Item Dead on Arrival
Item(s) were missing
Wrong item sent
If you have any questions about them, please contact us at firstname.lastname@example.org or on our registered contact number provided on the Website/App